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How inn999 Handles Your Personal Data

At inn999, we treat your personal data with care — what we collect, why we collect it, and how long we keep it are all set out clearly…

Data stored securely in encrypted formNo sale of personal data to third partiesAccess requests handled within 30 daysUPI, Paytm, PhonePe transaction data protected
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inn999 How inn999 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our privacy team is here to help.

Email Privacy Request Send your data access or deletion request to our dedicated privacy address. Include your registered account email so we can locate your records and respond within the 30-day window.
Live Chat Support Our live chat team is available around the clock. For privacy questions that need a quick answer — such as what data we hold or how a specific transaction is recorded — chat is the fastest route.
Help Centre Ticket Submit a formal privacy ticket through the Help Centre in your account dashboard. Tickets create a reference number so you can track the status of your request from submission to resolution.
DATA PRACTICES AT INN999

Six Ways We Protect and Respect Your Data

Handling your data responsibly is not a footnote — it shapes how we build every part of the account experience, from deposit verification to support interactions.

Encrypted Data Storage

All personal data — including your name, contact details and linked payment identifiers such as UPI handles — is stored using AES-256 encryption. Backups follow the same standard, so your data is never held in a readable plain-text format on our servers.

Cookie Handling

We use session cookies to keep you logged in and functional cookies to remember your preferred language and region. Analytics cookies are only placed with your consent. You can manage cookie preferences through the banner shown on your first visit or via your browser settings at any time.

Account Security Protocols

Your account password is hashed using bcrypt before storage — we never see it in plain text. Two-step verification is available for your account login. Suspicious login attempts from new devices trigger an automatic email alert to your registered address.

Data Retention Periods

Active account data is retained while your account remains open. If you close your account, we retain the minimum data required by applicable financial record-keeping obligations and then delete the rest. Transaction logs linked to UPI, Paytm or PhonePe payments are held for the period required by applicable rules.

Third-Party Data Sharing

We share data only with processors who help us run our services — payment gateways, fraud-detection tools and hosting providers. Each processor is bound by a data-processing agreement. We do not share your data with advertisers or sell it to data brokers under any circumstances.

Your Rights and How to Exercise Them

You have the right to access, correct or request deletion of your personal data. Submit a request via email or Help Centre ticket and we will respond within 30 days. Where local law confers additional rights around data portability or objection, we honour those too.

Your Privacy Policy Questions, Answered

The questions below come up most often when account holders read through this policy. If something is not covered here, reach out via live chat or submit a Help Centre ticket and our privacy team will get back to you within 30 days.

We collect your name, email address, phone number and the payment identifiers you use — for example, your UPI ID or Paytm-linked mobile number. We also log device information and IP addresses to help detect unauthorised access to your account.

We share data only with service providers who help us operate the platform, such as payment processors for UPI and PhonePe transactions, and fraud-prevention tools. All of them operate under data-processing agreements. We do not sell your data to any external party.

Send a data access request to our privacy email or raise a ticket through the Help Centre in your account dashboard. Include your registered email address so we can locate your records. We will respond with a copy of your data within 30 days.

Yes. Submit a deletion request via the Help Centre or privacy email. We will remove your data except where retention is required by applicable financial or legal obligations — for instance, transaction records linked to UPI or Paytm payments may need to be kept for a defined period.

We use strictly necessary cookies to keep your session active and functional cookies to remember your settings. Analytics cookies that track how you navigate the site are only set with your explicit consent, which you give or withdraw via the cookie banner or your browser settings.

Once your account is closed, we delete personal data that no longer needs to be held. Transaction records and identity verification data are retained only for the minimum period required under applicable rules, after which they are permanently deleted from our systems.

Contact our privacy team via email or live chat in the first instance. If you are not satisfied with our response, you may raise the matter with the relevant data protection authority in your jurisdiction, where local law provides for such escalation.

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